At www.rokempharmacy.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
PROPRIETARY RIGHTS
Rokem Pharmacy (Pvt) Ltd. owns the proprietary rights of this website.
Information We Collect
When you visit our website, we may collect certain information about you, including:
• Personal identification information (such as your name, email address, and phone number, billing address) provided voluntarily by you during the registration or checkout process.
• Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
Use of Information
We may use the collected information for the following purposes:
• To process and fulfill your orders, including shipping and delivery.
• To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
• To personalize your shopping experience and present relevant product recommendations and promotions.
• To improve our website, products, and services based on your feedback and browsing patterns.
• To detect and prevent fraud, unauthorized activities, and abuse of our website.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
• Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
USAGE OF PERSONAL DATA
Personal data provided by you will be used for the following:
1. To verify your identity,
2. To process, maintain and manage website registrations,
3. To respond to queries and handle feedback,
4. To let buyers and sellers communicate
5. To enhance our service and product offerings
6. To provide you marketing material and updates related to our latest services and products
7. For legal purposes.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
DELIVERY
The online orders Delivery is generally delivered within two business days.
(Business Hours : Weekdays: 9.00 AM – 6.00 PM without Mercantile Holidays)
Express delivery option is only available from 9.00 am to 3.00 pm on Weekdays
PICKUP ORDERS
The online pickup orders can only be collected between 9.00 AM – 6.00 PM after we update the order status as “Ready to Pickup” or after we confirm.
ITEM RETURNING
Medical devices and medicines are non-returnable/non-exchangeable after being sold.